© 2015-2025 Qred Bank AB
How can I give you feedback?
At Qred Bank AB, we value customer opinion highly, as we always strive to improve our services and customer service. We would love to hear what you think, and we greatly appreciate your feedback about your experiences with our products, services and customer service. Your feedback will be reviewed and reviewed by the person responsible for the relevant product or service. To share your views, please contact our customer service via the information below.
I am unhappy with the way my case has been handled. How do I file a complaint?
All customers have the right to expect good service and help if something goes wrong. If you are dissatisfied, please first contact Qred Customer Service via the provided contact information. We want to solve problems or misunderstandings quickly, efficiently and with a positive attitude. Your feedback will also be used to improve our products and services.
In most cases, we will try to resolve your case at the first contact with customer service. If this is not possible, or if you are not satisfied with the solution, read on for more information.
What do I do if I am still dissatisfied after contacting customer service?
If you are not satisfied with customer service handling, you can submit a complaint to Qred's Complaints Manager, who is our Customer Operations Manager. This is done via a complaint form here or by sending an email to complaints@qred.com. The complaint will be dealt with in an impartial, thorough and effective manner.
To ensure prompt processing, the written request must include full information about the case, what has happened in your previous contacts with us, why you are dissatisfied, and how you would like the matter resolved.
You will receive a decision within 14 business days after we receive your complaint. If we are unable to resolve the matter within this deadline, we will contact you within the 14 business days with an explanation of the delay, when you can expect a response, and how we will proceed with the processing. The final decision will be given within 35 banking days at the latest.
The answer will always be given in writing, unless otherwise agreed with you. If your complaint is rejected, or if we cannot fulfill your request, you can take the matter forward to the ordinary court.
Complaints are handled in accordance with applicable legislation, regulations of the Financial Supervisory Authority and guidelines of the European Banking Supervisory Authority.
Incident Notification
If you have information or reasonable suspicion of a possible offence related to Qred, you may submit a notification here, where you can report and follow up on the case, completely anonymously. You will receive a confirmation within 7 days. An appointed, impartial case manager will conduct a thorough investigation and you will be contacted with the result within 90 days of receiving the report. Notifications are treated confidentially in accordance with the EU Notifications Directive.